SHIPPING POLICY

When you’re done placing your order and submitting your payment, you will receive a confirmation email. Kindly Email us /contact us if you do not get the confirmation email. Once your payment is verified and the order processed, the parcel will be shipped. Once your order is shipped, you will receive a notification with the shipping carrier and tracking number (international orders).

For domestic shipping, please carefully check and confirm your address and contact information. In the event of a failed delivery, your order will be reshipped and you will be charged another shipping fee.

The following options are available at checkout:

 

STORE PICK-UP

You can collect/pick up your items at the salon.

NAIROBI DOORSTEP DELIVERY

Locations Under Nairobi County:

Price: Kes 300 ($3)

We ship out orders within 24-48 HOURS from the time you purchase.

REST OF KENYA (MAJOR TOWNS)

Locations Under Kenya Major Towns: Kisumu, Eldoret (Uasin-Gishu), Mombasa, Nakuru

Price: Kes 400 ($4)

Standard Delivery: 2-3 working days

REST OF KENYA

Locations Under Rest of Kenya: All Counties apart from Nairobi County, Kisumu, Uasin Gishu, Mombasa, and Nakuru

Price: Kes 550 ($5.5)

Standard Delivery: 2-3 working days

INTERNATIONAL SHIPPING 

All international orders are shipped via DHL express. We offer worldwide shipping to more than 220 countries and territories. International delivery transit time takes about 5-12 working days.

International shipping rates vary depending on the location and weight of the package. These prices are set for items weighing 0.1kg – 2kg. For items above 2kgs, we will contact you directly for extra costs.

All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. We are not responsible for loss or stolen packages once DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.

EAST AFRICAN COMMUNITY

Locations under EAC: Uganda, Tanzania, Rwanda, Burundi, South Sudan

Price: Kes 2,500 ($25)

Standard Delivery: 5-7 working days

AFRICAN COUNTRIES

Locations under Africa: All African Countries apart from the EAC

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days

THE GULF

Locations under The Gulf: Qatar, Saudi Arabia, UAE

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days

THE REST OF THE WORLD

Locations under The Rest Of The World: France, Germany, Italy, Spain, Switzerland, United Kingdom (UK), United States (US)

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days